1. If the Committee is able to equitably resolve the complaint to everyone's satisfaction, the Committee will so annotate the SCOA Complaint Form to the President of SCOA.
    1. The Committee will also obtain the signature of the complainant, which signifies that he/she understands that the complaint has been resolved.
    2. The Committee will forward the completed form to the SCOA Office
    3. The SCOA Office will provide a copy of the complaint to the Board of Directors.
  2. If the Committee is unable to resolve the complaint to everyone's satisfaction the Committee's actions will be annotated on the SCOA Complaint Form.
    1. The Committee will forward the annotated form to the President of SCOA
    2. The President of SCOA shall make the unresolved complaint issue agenda item for the next regularly scheduled meeting of the Board of Directors. Should the urgency of the complaint be such that immediate action is required, such as the resolution of a dangerous situation, impending site construction, repair or modification, etc., President the of SCOA is authorized to call a Special Meeting of the Board of Directors, to resolve the issue.
  1. The Board of Directors shall have the final authority to resolve the complaint issue at hand; consistent with the Bylaws and Covenants, and where applicable. State and Federal guidelines.
    1. The Board of Directors shall properly annotate and sign the SCOA Complaint Form, providing copies to the complainant, and the SCOA Office.
    2. The SCOA Office will provide a copy of the completed complaint by the complainant to the Board of Directors.
    3. The SCOA Office shall maintain the completed SCOA Complaint Forms in File Number sequence.
Attested to this   day of  , year   by